Privacy Policy

Privacy Policy of Lena Design

This privacy policy describes how we collect, use, and disclose your personal data when you visit or make a purchase through lena-designs.com ("Website").

Personal Data We Collect

When you visit our website, we automatically collect certain information about your device, including information about your browser, IP address, time zone, and some of the cookies installed on your device. While browsing the site, we also gather information about the pages or products you view, websites or search terms that referred you to us, and how you interact with the website. We refer to this automatically collected information as "Device Information."

We collect device information using the following technologies:

  • Cookies: Files placed on your device that often include an anonymous unique identifier. More info about cookies and how to disable them can be found at www.allaboutcookies.org.
  • Log files: Track actions on the website and collect data such as IP address, browser type, internet service provider, referring/exit pages, and timestamps.
  • Web beacons, tags, and pixels: Electronic files used to record information about your browsing behavior on the website.

When you make or attempt to make a purchase through the website, we collect certain information from you, such as your name, billing address, shipping address, payment details (including credit card number, PayPal username), email address, and phone number. We refer to this information as "Order Information."

When we refer to "personal data" in this policy, we mean both device information and order information.

How Do We Use Your Information?

We generally use the order information we collect to fulfill any orders placed through the website (including processing your payment details, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this order information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud;
  • Send you information or advertising about our products or services, tailored to your preferences.

Our third-party suppliers and warehouses receive information about the contents of the order and the buyer's delivery address—this information is necessary to organize shipping.

We work with various suppliers; each order may be shipped from a different company. If you would like to know which supplier or warehouse received your order data, please contact us.

We use device information to help us screen for potential risk and fraud (especially your IP address) and to improve and optimize our website (for example, by generating analytics about how customers browse and interact with the site, and to assess the success of our marketing campaigns).

By using our website, you consent to third parties processing your IP address to determine your location for currency conversion. This currency is stored in a session cookie in your browser so that prices appear in your local currency.

SMS Marketing and Notifications

When you provide your phone number at checkout, begin a purchase, place an order via our form, or search the website, you agree to receive SMS messages (e.g., order updates and abandoned cart reminders) and marketing offers via SMS. This may include up to 6 messages per month. You understand that consent is not a condition for making a purchase.

If you no longer wish to receive SMS marketing and notifications, reply STOP to any of our messages or use the unsubscribe link. Other opt-out attempts (phrased differently) are not considered valid. Standard messaging/data rates may apply.

For questions, you can reply HELP to a received message or contact us. Follow the process above to unsubscribe.

Sharing Personal Data

We share your personal data with third parties as described above. For example, we use WordPress/Shopify to power our online store. You can view their privacy policies here:

We also use Google Analytics to help us understand how customers use the website. You can find more information on how Google uses your data in their privacy policy:

Want to opt out of Google Analytics? You can do so here:

We may also share your personal data to comply with laws and regulations, respond to a subpoena, search warrant, or other lawful request, or to protect our rights.

Targeted Advertising

We use your information to provide you with targeted advertisements or marketing communications that may be of interest to you.

Want to learn more about how targeted advertising works? Visit the Network Advertising Initiative educational page:

You can opt out of targeted advertising using the following links:

You can also opt out via the Digital Advertising Alliance.

Do Not Track

We do not alter our data collection and use practices when we see a "Do Not Track" signal from your browser.

Your Rights

If you are a European resident, you have the right to access personal data we hold about you and to request that your personal data be corrected, updated, or deleted. To exercise this right, contact us at info@lena-designs.com.

We process your data to fulfill contracts we might have with you (for example, when you place an order) or otherwise to pursue our legitimate business interests.

Note: Your data may be transferred to countries outside of Europe, including Canada and the United States.

Data Retention

When you place an order, we will retain your order information for our records unless you ask us to delete it.

Changes

We may update this privacy policy occasionally to reflect changes to our practices or for legal reasons.

Minors

The website is not intended for individuals under the age of 18.

Contact

For more information about our privacy policy, questions, or complaints, please contact us at:

Email: info@lena-designs.com

Company Name: Bagus Commerce Limited
Company Address: UNIT2223, 22/F, YAN'S TOWER,
25 - 27 WONG CHUK HANG ROAD,
ABERDEEN HONG KONG
Registration Number: 76123676
Contact Information: info@lena-designs.com